Shipping & Returns
Order Changes and Cancellations
All products are made as ordered and printed on demand just for you, one at a time for the best quality, so they will be put through a production process.
Please call or email with any questions you may have before placing an order. We understand these orders are gifts and you have a deadline. Please know we begin producing your order immediately after your order is placed. Please understand when your order is submitted we will be unable to cancel or change it. Please make sure to check spelling, dates, names, titles, etc. carefully, they will be printed exactly as you submit them. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
100% Satisfaction Guarantee and Return Policy
We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 3 business days of delivery date.
Please note - Personalized gifts may not be returned for buyers remorse. Our personalization techniques are permanent and personalized merchandise cannot be resold.
Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges.
NOTE: If you would like a Monogram, please clearly specify "Monogram" during the check-out process at the section titled "Engraving Information". Please provide the initials in this order: First Name Initial, Last Name Initial, Middle Name Initial. We will not change the order of the initials. A Gift Personalized will do MONOGRAM font as you have entered it. MONOGRAM FONT WILL COME with the middle letter larger than the other letters chosen. For example, Anthony Bob Cummings would enter A C B on his order and the "C" will be larger.
CANCELLATION & MODIFICATION
If you change your mind about your purchase, please sending us an email to firstname.lastname@example.org and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that:
A management and transaction fee (20% of your total order value) will be applied for the cancellation.
We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take us much longer to modify your design in this holiday seasons
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
REPLACEMENT & REFUND
At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don’t need to return the item and we will resend you a replacement for free.
Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
Significantly different from the description or sample shown to you;
Damaged due to the fault of our factory or the carrier;
Not what you ordered;
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display
To file a claim, please send us an email to email@example.com and include the following information (this is a must):
Video/ photo of the defective product
If your claim is in regards to a printing error, please include photographs of the error.
If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
Full delivery address
Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).